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Returns Policy

We guarantee your absolute satisfaction. If you feel your high expectations from our shoes have not been met, you can return our merchandise to us at any time within a 30 day window for a full refund.

Vibram Five Fingers Return Policy
Within 30 days of the original purchase we will accept returns on clean and unworn FiveFingers products only. The item must be in the complete and original packaging. Proof of purchase is required to make a return. Any product that is received dirty, soiled, or unable to resell will be returned back. Within 90 days of the original date of purchase we will replace any item that is considered defective. Please keep in mind that this does not include damages caused by excessive wear and tear.

To return merchandise please mail it to:

Boulder Running Company
ATTN: Online Returns
2775 Pearl Street
Boulder, CO 80302

Please enclose our return form which is included in your package along with all original packaging material. Packages returned in the original manufacturer's box (for example- Nike shoes returned taped up with postage on the Nike box) will be subject to a 15% restocking fee. We highly recommend you insure the package as we cannot be responsible for returns lost in transit. As soon as we receive your returned item a refund will be issued to your original method of payment. Please note that it may take 4-5 business days to arrive back to us, plus up to another 7 business days for the refund to appear on your statement.

Exchanges

For exchanges, please call 1-800-807-6179 or send the request via email. We will send out the replacement item same day (if in stock) and include a pre-paid return shipping label for you to use to send back the original item.

Shipping Policy

All in-stock items will be shipped same day from Boulder, CO (if ordered prior to 4:00 PM) via UPS. Gift certificates will be sent via the U.S Postal Service at no charge. We are also able to e-mail gift certificates to either the sender or recipient. If you would prefer an e-mail, please note this in the comment field on the basket page.

Shipping Rates

• Orders over $75 - UPS Ground (FREE)
• Hawaii and Alaska- $20 USPS Priority Mail
• APO/FPO- $15 USPS Priority Mail
• We also only ship to U.S only, no international orders.

***Shipments to Alaska & Hawaii do not qualify for free shipping.

Common Shipping Questions

1. How long will it take for my order to arrive?
   
2. Does UPS deliver on a Saturday or Sunday?
   UPS does not deliver over the weekend. All orders received over a weekend will ship out first thing Monday morning.
3. Will I be notified when my order ships?
   Yes, absolutely. Once your order has shipped, you will receive an automatically generated email notifying you that your order has shipped, including a tracking number with instructions on how to track your order.
4. Does Boulder Running Company charge tax on my order?
   All orders being shipped outside the state of Colorado will not be charged any sales tax. Orders placed within Colorado will be charged sales tax.

Our Privacy Policy

Your privacy is extremely important to us. We promise not to send your personal information including phone numbers or email addresses to any third parties, ever! View our complete, long, detailed privacy policy, here.

We have tried to create a shopping experience for our customers that is as easy and hassle free as possible. We would love to hear about your shopping experience!

Please direct any questions or comments via email, or call toll free at 1-866-786-1738.

Thanks for choosing the Boulder Running Company!