Customer Service

Contact Information:

Phone: 1-800-807-6179
Email: service@boulderrunningcompany.com

Returns Policy:

We guarantee your absolute satisfaction. If you feel your high expectations from our products have not been met, you can return our merchandise to us at any time within a 30 day window for a full refund.

To return merchandise, you may bring it back to any store location or please mail it to:

Boulder Running Company
ATTN: Online Returns
2775 Pearl Street
Boulder, CO 80302

Please enclose our return form which is included in your package along with all original packaging material.  We highly recommend you insure the package as we cannot be responsible for returns lost in transit. As soon as we receive your returned item, a refund will be issued to your original method of payment. Please note that it may take 4-5 business days for the package to arrive back to us, plus up to another 7 business days for the refund to appear on your statement.

Exchanges:

For exchanges, please call 1-800-807-6179 or send the request via email. We will send out the replacement item same day (if in stock) and include a pre-paid return shipping label for you to use to send back the original item at no charge. 


Shipping:

All in-stock items will be shipped same day from Boulder, CO (if ordered prior to 4:00 PM) via UPS.  Orders placed over the weekend of on public holidays will ship out the next business day.  Gift cards are mailed via the U.S Postal Service at no charge. We are also able to e-mail gift certificates to either the sender or recipient. If you would prefer e-mail delivery of your gift card, please select this method of delivery on the gift card product page.

Shipping Rates:
  • FREE 2 Day Air Shipping on Orders over $75! *
  • Hawaii and Alaska- $12.95 USPS Priority Mail
  • APO/FPO- $12.95 USPS Priority Mail
  • International Shipping- At this time we are unable to ship outside of the United States. 

* Applies to orders shipped within the 48 contiguous states.  Alaska, Hawaii, and all military addresses are excluded.  Delivery window is two business days.  

***Shipments to Alaska & Hawaii do not qualify for free shipping.

Taxes:

 

Tax is collected on orders (excluding gift cards) shipped to states in which we have associated retail stores. Tax is collected in Colorado, Connecticut, District of Columbia, Florida, Indiana, Kentucky, Maryland, Massachusetts, New Jersey, New York, Ohio, Texas, and Virginia.

Common Shipping Questions:
  1. How long will it take for my order to arrive?
  2. Does UPS deliver on a Saturday or Sunday?
    UPS does not deliver over the weekend. All orders received over a weekend will ship out immediately on the next business day.
  3. Will I be notified when my order ships?
    Yes, absolutely. Once your order has shipped, you will receive an auto generated email notifying you that your order has shipped, including a tracking number with instructions on how to track your order.
Privacy Policy

Your privacy is extremely important to us. We promise not to send your personal information including phone numbers or email addresses to any third parties, ever! View our complete, long, detailed privacy policy, here.

We have tried to create a shopping experience for our customers that is as easy and hassle free as possible. We would love to hear about your shopping experience!

Please direct any questions or comments via email, or call toll free at 1-800-807-6179.

Thanks for choosing the Boulder Running Company!